About This Course
Although conflicts are unavoidable, they can be handled and settled amicably with the correct resources. This training offers a structured six-step conflict resolution method along with critical skills for managing stress, anger, and communication difficulties. Participants will learn how to modify their approach to different kinds of confrontations to improve workplace dynamics and foster a more cooperative environment.

Course Objectives

• Recognize conflict and how to resolve it.
• Discover the six steps involved in resolving conflicts.
• List the five primary dispute resolution philosophies.
• Modify the conflict resolution procedure according to the circumstances.
• Make use of methods to stop disputes from getting worse.
• Use fundamental communication strategies such as open-ended questions and the Agreement Frame.
• Use practical strategies to control your stress and anger.

Audience

This course is suitable for:

• Professionals across industries seeking to enhance workplace harmony.
• Managers, team leaders, and HR professionals managing diverse teams.
• Individuals looking to build personal skills in conflict resolution and communication.

Prerequisites

There are no prerequisites for this course. It is open to participants of all levels of experience and expertise.

Course Outline

• An Introduction to Conflict Resolution
• Conflict Resolution Styles with the Thomas-Kilmann Instrument
• Creating an Effective Atmosphere
• Creating a Mutual Understanding
• Focusing on Individual and Shared Needs
• Getting to the Root Cause
• Generating Options
• Building a Solution
• The Short Version of the Process
• Additional Tools