About This Course

A polite and respectful workplace is essential for fostering collaboration, boosting morale, and improving productivity. Civility in the Workplace Training provides participants with tools to build a culture of respect, address conflicts effectively, and promote positive behaviors. This course emphasizes the importance of maintaining professionalism and understanding the impact of civility on individual and organizational success.

Participants will learn strategies to navigate workplace challenges, improve communication, and implement policies that encourage respectful interactions. With these skills, organizations can create environments where employees feel valued, engaged, and motivated.

Course Objectives

• Define civility and identify key behaviors associated with it.
• Recognize the costs of incivility and the benefits of a respectful workplace.
• Understand and implement effective workplace etiquette, including political correctness.
• Identify the root causes of uncivil behavior and apply conflict resolution strategies.
• Explore various conflict resolution models and choose the best approach for different scenarios.
• Learn effective communication techniques, including nonverbal cues and active listening.
• Utilize facilitative techniques such as appreciative inquiry to foster understanding.
• Develop and implement a civility policy to systematize respectful practices.
• Establish a process for maintaining civility and resolving workplace disputes.

Audience

This course is suitable for:

• Managers and supervisors looking to improve team dynamics and reduce workplace conflicts.
• HR professionals seeking strategies to implement workplace civility policies.
• Team leaders aiming to foster a culture of respect and collaboration.
• Employees interested in improving workplace relationships and communication skills.
• Anyone committed to creating a more productive and respectful work environment.

Prerequisites

There are no prerequisites for this course. It is open to all individuals interested in enhancing workplace civility and addressing conflicts effectively.

Course Outline

• Introduction to Civility
• Effective Work Etiquette
• Costs and Rewards
• Conflict Resolution
• Getting to the Cause
• Communication
• Negotiation
• Identifying Your Need
• Writing a Civility Policy
• Implementing the Policy