About This Course

Enhance your professional presence and build strong, lasting relationships with this comprehensive guide to Business Etiquette. This course equips participants with the skills to confidently and appropriately navigate social and professional situations.

By mastering business etiquette, participants will enhance collaboration, foster respect, and leave a lasting positive impression in every interaction, ensuring they represent themselves and their organizations with professionalism and confidence.

Course Objectives

• Define etiquette and understand its value in professional environments.
• Learn guidelines for effective introductions.
• Master the 3 C’s of making a good impression.
• Reduce nervousness in social settings with practical techniques.
• Use business cards effectively and remember names with ease.
• Understand and practice the 3 steps to a proper handshake.
• Explore the four levels of conversation with practical examples.
• Grasp place settings, napkin etiquette, and basic table manners.
• Navigate restaurant dining, including ordering, alcohol etiquette, paying, and tipping.
• Follow professional standards for email communication, including addressing, grammar, and acronyms.
• Adhere to proper telephone, voicemail, and cell phone etiquette.
• Differentiate between formal and informal letters, and write effective “Thank You” notes.
• Understand the symbolism of colors in professional attire.
• Distinguish between various dress codes: dressy casual, semi-formal, formal, and black tie.
• Learn basic guidelines for international business etiquette.

Audience

This course is suitable for:

• Professionals seeking to refine their social and business etiquette skills.
• Managers and team leaders looking to set a standard for professionalism.
• Entrepreneurs who want to make positive first impressions with clients and investors.
• Job seekers aiming to enhance their interpersonal skills during interviews and networking events.
• Anyone eager to improve their confidence in formal and informal professional settings.

Prerequisites

There are no prerequisites for this course. It is open to anyone interested in mastering business etiquette and improving professional interactions.

Course Outline

• Understanding Etiquette
• Networking for Success
• The Meet and Greet
• The Dining in Style
• Eating Out
• Business Email Etiquette
• Phone Etiquette
• The Written Letter
• Dressing for Success
• International Etiquette