About This Course

Interpersonal skills are the foundation of successful personal and professional relationships. This course equips participants with essential communication and negotiation techniques to help them connect with others more effectively, leave lasting impressions, and navigate social interactions with ease.

Through a combination of verbal and non-verbal communication strategies, conversation-building techniques, and impactful negotiation skills, participants will develop the confidence to handle any situation with tact and poise. Whether you’re looking to enhance your networking abilities, strengthen workplace relationships, or improve your social skills, this course offers practical tools and actionable insights to become the person everyone remembers.

Course Objectives

By completing this course, participants will:

• Understand the difference between hearing and listening.

• Improve verbal communication skills, including asking questions and speaking with impact.

• Use non-verbal communication to enhance connections and build rapport.

• Start, sustain, and advance meaningful conversations.

• Create memorable introductions and handle name-related situations gracefully.

• Build bridges and influence others with empathy and tact.

• Share opinions constructively, balancing facts with emotions in persuasion.

• Prepare for, open, bargain, and close negotiations effectively.

• Make powerful first impressions and confidently assess social situations.

Audience

This course is suitable for:

• Professionals looking to improve workplace relationships and networking abilities.

• Leaders and managers aiming to foster collaboration and team cohesion.

• Individuals who want to enhance their communication skills in both personal and professional contexts.

• Anyone seeking to boost their confidence in social and professional interactions.

Prerequisites

There are no prerequisites for this course. It is open to anyone interested in developing their interpersonal skills.

Course Outline

• Verbal Communication Skills

• Non-Verbal Communication Skills

• Making Small Talk and Moving Beyond

• Moving the Conversation Along

• Remembering Names

• Influencing Skills

• Bringing People to Your Side

• Sharing Your Opinion

• Negotiation Basics

• Making an Impact